Veelgestelde vragen
Wat is het retourbeleid?
Ons doel is dat elke klant volledig tevreden is met zijn of haar aankoop. Mocht dit niet het geval zijn, laat het ons dan weten en we zullen ons best doen om samen met u tot een oplossing te komen.
Zijn er aankopen die definitief zijn?
Bepaalde artikelen kunnen wij niet retourneren. Deze worden vóór aankoop zorgvuldig gemarkeerd.
Product information
Are your products tested on animals?
Our products are absolutely NOT tested on animals. We also use only natural ingredients. In addition, our cosmetic products fully comply with the Dutch Cosmetics Decree (warenwetbesluit cosmetische producten).
Where can I find the product information for your products?
Each Celixé™ Skincare product includes a description of what it does for the skin and which ingredients it contains. If you still have questions about a specific product, we are happy to help. You can send your question through our contact form.
Our cosmetic products comply with the Dutch Cosmetics Decree (warenwetbesluit cosmetische producten).
Shipping
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
Within what timeframe will you deliver my order?
At Celixé™, delivery can take between 5–7 business days before your order arrives. This is because we produce our products only after they are ordered. This allows us to ensure that customers can enjoy their products for as long as possible, as some items have a limited shelf life. If an unexpected delay occurs, you are covered by our Shipping Guarantee, allowing us to work with you to find a suitable solution.