Shipping policy

Shipping Policy – CELIXÉ™

Delivery takes place at the address provided by the customer during checkout.

Orders are processed after payment has been received and all required information has been correctly provided.

All delivery times are indicative and do not constitute strict deadlines.

If delivery is delayed by more than 7 business days compared to the estimated timeframe (without fault of the customer), the customer may be eligible for the CELIXÉ™ Delivery Guarantee.

Under this guarantee, CELIXÉ™ may:
- offer a 10% refund on the order amount, or
- provide a 10% discount code for a future purchase (minimum order €30)

Delivery delays caused by:
- incorrect address details
- failure to collect the parcel
- refusal of delivery
- force majeure (e.g. shipping carrier delays)

are excluded from this guarantee.

CELIXÉ™ may deliver orders in partial shipments if necessary.