Terms of service

Article 1 – Definitions

  1. CELIXÉ™ · Amsterdam, registered in Amsterdam under Chamber of Commerce number 98903810, is referred to in these general terms and conditions as the seller.

  2. The counterparty of the seller is referred to in these terms and conditions as the buyer (consumer or business customer).

  3. Seller and buyer are hereinafter jointly referred to as the parties.

  4. The agreement means the purchase agreement concluded between the parties via the webshop or otherwise.

Article 2 – Applicability of these general terms and conditions

  1. These terms and conditions apply to all offers, quotations, agreements and deliveries of goods and/or services by or on behalf of the seller.

  2. Deviations from these terms and conditions are only valid if expressly agreed in writing by the parties.

Article 3 – Payment

  1. The full purchase price is always paid immediately in the webshop at the time of placing the order, via one of the payment methods offered.

  2. If the buyer fails to pay (on time), the buyer is in default by operation of law. In that case, the seller is entitled to suspend its obligations until the buyer has fulfilled all payment obligations.

  3. If the buyer remains in default, the seller will proceed to collection. All associated (extra-judicial) collection costs are for the account of the buyer and are calculated in accordance with the applicable Dutch regulations on collection costs.

  4. In the event of liquidation, bankruptcy, attachment or suspension of payments of the buyer, all claims of the seller on the buyer become immediately due and payable.

  5. If the buyer refuses to cooperate with the execution of the agreement (for example by providing incorrect data or being unreachable for delivery), the buyer remains obliged to pay the agreed price.

Article 4 – Offers, quotations and price

  1. All offers are non-binding, unless a period for acceptance is expressly stated in the offer. If the offer is not accepted within this period, the offer lapses automatically.

  2. Any delivery times stated in offers, on the website or in other communications are indicative only and do not entitle the buyer to dissolution or compensation if exceeded, unless expressly agreed otherwise in writing.

  3. Offers, promotions or discounts do not automatically apply to repeat or subsequent orders, unless expressly agreed in writing.

  4. Prices stated in offers, quotations and invoices include VAT and any other applicable government levies, unless explicitly stated otherwise.

Article 5 – Right of withdrawal (consumer)

  1. Consumers have the right to withdraw from the agreement within 14 days after receiving the complete order, without giving any reason (right of withdrawal/cooling-off period), in accordance with applicable EU consumer law.

  2. The 14-day period starts on the day after the consumer, or a third party indicated by the consumer (other than the carrier), has received the product.

  3. The consumer must always register the return via the CELIXÉ™ return portal as stated on the website. Returns that have not been registered via the return portal may be refused.

  4. There is no right of withdrawal for:

    • Products made to the consumer’s specifications or clearly personalised;

    • Products which are not suitable to be returned for reasons of health protection or hygiene, and whose seal or hygiene seal has been broken after delivery (for example: opened skincare and cosmetic products).

  5. The consumer may use a model withdrawal form made available by the seller. The seller will provide this upon request or refer to the model form on the website.

  6. During the cooling-off period, the consumer must handle the product and its packaging with care. The consumer may not use the product and may not break the seal. If the consumer exercises the right of withdrawal, the consumer must return the unused, unopened and undamaged product with all accessories, preferably in the original shipping and product packaging, in accordance with the reasonable and clear instructions provided by the seller.

Article 6 – Changes to the agreement

  1. If during the performance of the agreement it becomes apparent that it is necessary to amend or supplement the agreement in order to ensure proper execution, the parties will mutually agree on such changes in a timely manner.

  2. Changes or additions to the agreement may affect the delivery time. The seller will inform the buyer of this as soon as possible.

  3. If changes or additions have financial and/or qualitative consequences, the seller will inform the buyer of these in writing in advance.

  4. If the parties have agreed on a fixed price, the seller will indicate to what extent the change or addition to the agreement will lead to an adjustment of this price.

  5. The seller cannot charge additional costs if the change is necessary due to circumstances that are attributable to the seller.

Article 7 – Delivery and transfer of risk

  1. As soon as the purchased products have been received by the buyer (or a third party designated by the buyer), the risk of loss, damage or depreciation passes from the seller to the buyer.

Article 8 – Inspection and complaints

  1. The buyer is obliged to inspect the delivered products as soon as reasonably possible after receipt. The buyer should check whether the quality and quantity of the products correspond with what has been agreed, and whether they meet the requirements applicable in normal commercial practice.

  2. Complaints regarding visible damage, shortages or incorrect products must be reported to the seller in writing (preferably by e-mail) within 10 working days after delivery.

  3. If a complaint is submitted in time and found to be justified, the seller has the right to:

    • repair the product; or

    • replace the product; or

    • partially or fully credit the purchase price of the product.

  4. Minor deviations and/or deviations that are usual in the sector regarding quality, colour, size or finish cannot be invoked against the seller.

  5. Complaints relating to one product do not affect the obligations of the buyer with regard to other products from the same order.

Article 9 – Delivery

  1. Delivery takes place at the delivery address specified by the buyer when placing the order.

  2. The buyer is obliged to accept the products at the time they are offered for delivery by the seller or its carrier.

  3. If the buyer refuses delivery or is negligent in providing information or instructions necessary for delivery, the seller is entitled to store the products at the expense and risk of the buyer.

  4. If the seller charges delivery or shipping costs, this will be clearly indicated during the ordering process.

  5. The delivery time starts once the payment has been received by the seller and all required data from the buyer have been correctly provided.

  6. Any delivery time specified by the seller is not a strict (fatal) deadline. In case of delay, the buyer must send the seller a written notice of default and grant a reasonable further term to still deliver.

  7. The seller is entitled to deliver in partial shipments and to invoice these partial deliveries individually, unless expressly agreed otherwise in writing.

Article 10 – Shipping Delay & Delivery Guarantee

  1. Celixé makes every effort to deliver all orders within the indicated delivery timeframe. All delivery times are indicative and do not constitute binding deadlines.

  2. If the delivery is delayed by more than 7 business days, without any fault on the part of the customer, compared to the originally communicated delivery estimate, the customer becomes eligible for the Celixé Delivery Guarantee.

  3. Under the Delivery Guarantee, Celixé will, depending on the situation and at its sole discretion:

    • either grant a 10% refund on the purchase amount of the delayed order,

    • or issue a 10% discount code for a future purchase, with a minimum order value of €30.

  4. The Delivery Guarantee does not apply when the delay is caused by reasons attributable to the customer, including but not limited to: incorrect or incomplete address information, failure to collect the parcel on time, or refusal of delivery.

  5. The Delivery Guarantee does not apply in cases of force majeure, including but not limited to delays caused by shipping carriers beyond Celixé’s control.

  6. The Delivery Guarantee is provided in addition to the customer’s statutory rights and does not limit the legal right of withdrawal or the right to cancel the agreement in the event of non-timely delivery.

Article 11 – Force majeure

  1. The seller is not liable for any failure to perform, or delay in performing, any of its obligations under the agreement if such failure or delay is caused by force majeure.

  2. Force majeure includes, but is not limited to: circumstances beyond the seller’s reasonable control, such as illness, war, threat of war, civil unrest, riot, terrorism, fire, flood, natural disasters, strikes, lock-outs, disruptions in transport, government measures, pandemics, failures of internet, electricity or telecommunication services, or failure of suppliers to fulfil their obligations.

  3. If a force majeure situation continues for more than 30 calendar days, each party has the right to terminate the agreement in writing, wholly or partially.

  4. In the event of termination due to force majeure, the buyer is not entitled to any compensation for damages.

Article 12 – Transfer of rights

  1. The buyer may not transfer any rights and/or obligations under the agreement to third parties without the prior written consent of the seller.

Article 13 – Retention of title

  1. All products delivered by the seller remain the property of the seller until the buyer has paid the full purchase price for those products in full.

  2. As long as the ownership has not passed to the buyer, the buyer may not pledge the products or encumber them with any other right.

  3. If the buyer does not fulfil its payment obligations, the seller is entitled to reclaim the delivered, but not fully paid, products.

Article 14 – Liability

  1. Any liability of the seller for damages arising from or in connection with the execution of the agreement is in all cases limited to the amount paid out in the relevant case under the seller’s liability insurance, plus the applicable excess.

  2. If, for whatever reason, no payment is made under this insurance, the liability of the seller is limited to the invoice amount of the order to which the liability relates.

  3. The limitations of liability in this article do not apply in the event of damage resulting from intent or deliberate recklessness on the part of the seller or its managing employees.

Article 15 – Complaints procedure

  1. The buyer must report complaints about the execution of the agreement or the delivered products as soon as possible, fully and clearly described, to the seller via contact@celixe.com.

  2. The seller will respond to complaints as soon as possible and in any case within 14 days after receipt. If a complaint foreseeably requires a longer processing time, the seller will inform the buyer within 14 days with an indication of the expected response time.

  3. If a complaint is found to be justified, the seller will, in consultation with the buyer, provide an appropriate solution, such as repair, replacement or (partial) refund.

Article 16 – Warranties

  1. The seller warrants that the products delivered comply with the agreement and with the reasonable expectations that the buyer may have, taking into account the nature of cosmetic and skincare products.

  2. This warranty does not apply if:

    • the product has been used improperly, carelessly or for a purpose for which it is not intended;

    • the buyer, or a third party, has made changes to the product;

    • instructions for use, storage or safety have not been followed.

  3. The seller does not provide any medical guarantees. The products are cosmetic products and not medicinal products and are not intended to diagnose, treat, cure or prevent any disease or medical condition.

Article 17 – Intellectual property

  1. CELIXÉ™ · Amsterdam retains all intellectual property rights (including, but not limited to, copyright, trademark rights, design rights and other rights) relating to its products, packaging, website, content, designs, texts, images and other materials.

  2. Without the prior written consent of the seller, the buyer may not copy, distribute, publish, reproduce, modify or otherwise use these intellectual property rights, other than for strictly personal and non-commercial use.

Article 18 – Changes to these general terms and conditions

  1. CELIXÉ™ · Amsterdam is entitled to amend or supplement these general terms and conditions.

  2. Minor changes of a non-substantive nature may be implemented at any time without prior notice.

  3. In case of substantive changes, the seller will, as far as reasonably possible, inform consumers in advance.

  4. In the event of a material change to the general terms and conditions, consumers have the right to terminate the agreement if the change cannot reasonably be imposed on them.

Article 19 – Applicable law and competent court

  1. All agreements between the parties are governed exclusively by Dutch law.

  2. Any disputes will be submitted to the competent court in the district where CELIXÉ™ · Amsterdam has its registered office, unless mandatory law prescribes otherwise.

  3. The applicability of the United Nations Convention on Contracts for the International Sale of Goods (CISG/Vienna Convention) is expressly excluded.

  4. If any provision of these general terms and conditions is found to be void or unenforceable by a court, the remaining provisions shall remain in full force and effect.

Article 20 – Effective date

  1. These general terms and conditions are effective as of: 01 November 2025.